Training

Our dedication to providing you with excellent service throughout your entire move or storage event begins with our dedication to employee training. Whether a new or existing employee, every Hilldrup team member is provided with many training opportunities that allow everyone in the organization to provide the high quality service that we are known for within the moving and storage industry. Our training initiatives include:

The Center for Training and Employee Development

This training center at our Stafford headquarters provides a new level of commitment to training that is unique within our industry. The Hilldrup Center for Training and Employee Development provides an opportunity for our employees to learn how to pack, load, transport, unload and unpack with our furniture, in our house, using our van – not the customers. This unique training facility offers:

• 10,000 square feet of training space
• A fully furnished two-bedroom house
• A moving van
• Storage vaults
• Overseas containers
• Theater style seating for up to 200 people

The Quality Labor Certification Program

All employees are required to complete a training program that includes orientation classes, packing classes and moving classes. All classes are taught by certified trainers. Hilldrup service employees must complete tests on each section in order to successfully finish the program. Upon completing the training, employees enter into the Coaches Program to work alongside an experienced crew member.

Hilldrup University

Hilldrup University currently offers two majors for employees: business skills and moving skills.

Business skill courses include customer service skills, communication techniques, management methods, and team building practices. All Move Counselors are required to complete the Customer Service Skills Certification courses and encouraged to take additional courses as needs arise.

Moving skill courses include The Basic Move, Basic Wrapping and Non-Allowables.

Ultimately, all of our training at Hilldrup is focused on specialized customer care. In order to provide the best service available in the moving industry, we understand our employees must have access to extensive, continuous training. Our employees not only receive comprehensive training when they join the team; they are provided avenues to continually improve their skills and learn new techniques to assist them in better serving each customer. We realize that in order to remain competitive in today‘s marketplace, we must be proactive in our approach to training and equipping our employees to handle the day-to-day moving services performed inside and outside the office. By developing new programs and systems, and enhancing current processes, our employees are always prepared to offer dynamic, professional customer service.