Corporate Move Process

As a Hilldrup Moving & Storage corporate account, your employee moves are managed through our four phase move process. Throughout each phase, the relationship with your dedicated Hilldrup Move Counselor allows for excellent communications and access to the information you need right when you need it. Through years of partnering with many clients for corporate account services, we have refined the move process into these key phases. Our corporate move process is recognized throughout the industry as the best customer service program available.

Phase 1: Initiation

Once an employee is authorized to move, initiate the move with Hilldrup. Call your dedicated Corporate Move Counselor or submit a move request through your customized corporate web portal and within minutes the Hilldrup move process begins. A Move Counselor, your single point-of-contact, will make an introductory call to your employee and give a detailed overview of the moving process. All contact numbers and e-mail addresses are given at this time, including a home or cell number to provide 24/7 access to your Move Counselor.

Phase 2: Pre-Move Preparation

During this phase the Move Counselor will confirm the employee’s contact information and schedule an on-site pre-move survey. An introductory packet is sent to your employee including helpful moving information and tips as well as destination city information if requested. Once the survey results have been received, the counselor will call to develop a move plan with the employee and confirm pack and load dates, third party services, if needed, and delivery dates. The Move Counselor will also follow-up 24 hours prior to the scheduled pack day to advise your employee of the crew’s expected arrival time. 

Phase 3: Critical Move

The Move Counselor will make a “pack call” on each pack day and a “load call” on moving day to offer assistance, answer additional questions and ensure that everything is proceeding as planned. Once the load call is completed, delivery address and destination telephone contact numbers are confirmed. The shipment will be closely monitored from the day of loading to the day of delivery to ensure our compliance with all agreed upon dates and commitments. Throughout this phase you and your employee can easily track the shipment through our online shipment tracking. 

Phase 4: Post-Delivery

During the last phase of your employee’s move, a delivery call is made to confirm that the crew is there and to follow-up with any additional questions your employee may have. During this call, the post-move survey process is also reviewed and if a claim exists, our claim process is explained in greater detail if necessary. A Customer Service Survey is sent by United Van Lines and a Destination Call is made by Hilldrup shortly after the move is completed. We use both methods to gather customer feedback on our service quality levels and identify areas that may need improvement.