Government Moving Process

All Government relocations are managed through our four phase move process. Throughout each phase, the relationship with your dedicated Hilldrup Move Counselor allows for excellent communications and access to the information you need right when you need it. Through years of partnering with many clients for corporate and government agencies, we have refined the move process into these key phases. Our government move process is recognized throughout the industry as the best customer service program available.

Phase 1: Initiation

Once a government employee is authorized to move, initiate the move with Hilldrup. Call your dedicated Move Counselor and within minutes the Hilldrup move process begins. A Move Counselor, your single point-of-contact, will make an introductory call to your employee and give a detailed overview of the moving process. All contact numbers and e-mail addresses are given at this time, including a home or cell number to provide 24/7 access to your Move Counselor.

Phase 2: Pre-Move Preparation

During this phase the Move Counselor will confirm the employee’s contact information and schedule an on-site pre-move survey. An introductory packet is sent to you including helpful moving information and tips as well as destination city information if requested. Once the survey results have been received, the counselor will call to develop a move plan and confirm pack and load dates, third party services, if needed, and delivery dates. The Move Counselor will also follow-up 24 hours prior to the scheduled pack day to relay the crew’s expected arrival time. 
 
Phase 3: Critical Move

The Move Counselor will make a “pack call” on each pack day and a “load call” on moving day to offer assistance, answer additional questions and ensure that everything is proceeding as planned. Once the load call is completed, delivery address and destination telephone contact numbers are confirmed. The shipment will be closely monitored from the day of loading to the day of delivery to ensure our compliance with all agreed upon dates and commitments. Throughout this phase you can easily track the shipment through our online shipment tracking. 
 
Phase 4: Post-Delivery

During the last phase of the move, a delivery call is made to confirm that the crew is there and to follow-up with any additional questions you may have. During this call, the post-move survey process (also known as the 3080 process) is reviewed and if a claim exists, our claim process is explained in greater detail if necessary.