Residential Move Process

Your household goods move is coordinated in three steps:  Plan Your Move; Pack and Load; Delivery; Unload and Unpack.  Your Hilldrup Move Counselor will be with you every step of the way to help make your move as smooth and stress free as possible.

Step 1: Plan Your Move

When you contact Hilldrup Moving & Storage, you will be assigned a Move Counselor who will be your single point of contact throughout the entire process. Your counselor will gather all pertinent information about your move, including contact information, and schedule an in-house, no-obligation estimate appointment.

A certified estimator will come to your house to conduct an estimate and will print out the estimate for you to review while in your home.

Your Move Counselor will contact you to review the estimate with you and send you a revised estimate if any changes are discussed. In addition to the estimate, any helpful destination information that you have requested will be sent.

Your Move Counselor will call you to develop your move plan, confirm pack and load dates, any third party services (if needed), and delivery dates.

Your counselor will also contact you 24 hours prior to the first scheduled pack day to advise you of your crews expected arrival time.

Step 2: Pack and Load

If Hilldrup is packing your household goods, your Move Counselor will contact you on each pack day to offer assistance, answer additional questions and generally ensure that your move is proceeding as planned.

On the moving day, the van operator will inventory all items as they are loaded on the moving truck. You will receive an inventory form to sign.

Your Move Counselor will contact you and confirm the delivery address and destination telephone numbers.

From pickup until delivery, your shipment will be closely monitored and tracked to ensure our compliance with all agreed and commitments. During shipment, you can track the status of your goods at anytime on our website.

Step 3: Delivery, Unload and Unpack

On delivery day, you will meet your driver at your new residence in order to complete delivery.  The van operator will require payment at your new residence. Hilldrup van operators will accept cash, certified check, traveler’s check, or credit card (when arranged in advance).

As your household belongings are being unloaded from the truck, you will note them on the Inventory Form. In the event of any loss or damage, please note the items involved on the Inventory Form. Once the delivery has been completed, you will be required to sign the Inventory Form and all delivery documents.

If Hilldrup is providing unpacking services, your Move Counselor will call you to confirm that the crew is there and answer any additional questions you have. Additionally, the claims process is discussed in greater detail if needed.

After your move is complete you will receive a Customer Service Survey from United Van Lines. We appreciate your honest and complete feedback so that we can accurately gauge our service quality levels and identify any areas for improvement.